After speaking to many people in the travel community, their advice was to try again. So on their advisement, we are doing just that.
If they don't give it to us this time round, then we will have to come up with an alternate plan. But I refuse to think about that for the moment in the hope that things will work out and we can head to Merida next week as planned.
We have been enjoying our stay in Playa Del Carmen - it has many great family-friendly options. And of course, we love the warm winter weather. No snow in sight!
So on this note, wish us luck! We will keep you posted.